Ability to effectively communicate and engage with senior executives. Subject Matter expertise in industry or product(s).

Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.ħ-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. Identify and submit delivery leads for new opportunities and contract renewals. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management.

Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions.

Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Build significant long-term relationships with key customer contacts. Leading contributor individually and as a team member, providing direction and mentoring to others. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services.

Oracle virtualization